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Terms and Conditions

Last updated: May 11, 2025

Comany: NEXLEO LDA

Address: Rua Hermano Neves 18, 1600-477 Lisboa, Portugal

Phone: +351 928 252 204

Email: info@nexleo.com

 

Table of Contents

 

I. Terms and Conditions

  • §1 Basic Provisions
  • §2 Conclusion of the Contract
  • §3 Provision of Web Hosting and Server Hosting Services, Obligations
  • §4 Domain Management
  • §5 Additional Obligations on Your Part
  • §6 Contract Duration, Termination
  • §7 Provision of Other Internet Services
  • §8 Right of Retention
  • §9 Liability
  • §10 Choice of Law, Place of Performance, Jurisdiction

 

II. Customer Information

  1. Identity of the Supplier
  2. Information on the Conclusion of the Contract
  3. Language of the Contract, Storage of the Contract Text
  4. Essential Characteristics of the Service
  5. Prices and Terms of Payment
  6. Legal Liability for Defects
  7. Duration of Contract, Termination

 

I. Terms and Conditions

 

§1 Basic Provisions

  1. The following general terms and conditions apply to all contracts concluded with us, NEXLEO LDA (Rua Hermano Neves 18, 1600-477 Lisbon, Portugal), via the nexleo.com website. Any divergent conditions you may propose are expressly rejected unless otherwise agreed in writing.
  2. A “consumer” is any natural person who enters into a legal transaction for purposes that cannot be attributed primarily to their commercial or self-employed professional activity. An “entrepreneur” is a natural or legal person or a partnership with legal capacity who acts in the exercise of their commercial or self-employed professional activity when entering into a legal transaction.

§2 Conclusion of the Contract

  1. We offer internet services, particularly web hosting, server hosting, and domain registration. The scope of services is determined by the selected package and the service descriptions published on our website.
  2. By publishing service offers on our website, we make a binding offer for the conclusion of a contract under the terms outlined in the respective offer.
  3. The contract is concluded via the online shopping cart system:
    • Services intended for purchase are placed in the “shopping cart.”
    • You may modify the contents at any time.
    • Upon accessing the “Order” page, you will enter personal and payment details and view a final order summary.
    • If paying via an instant payment method (e.g., PayPal), you may be redirected accordingly before final confirmation.
    • By clicking “Order with obligation to pay,” you accept the offer and conclude the contract.
  4. Custom offer requests are non-binding. We will send a binding offer via email, which you can accept within five days.
  5. Order processing and communication occur via email. Ensure your email address is valid and that our messages are not blocked by spam filters.

§3 Provision of Web Hosting and Server Hosting Services, Obligations

  1. Our service obligations are based on the service description of the respective web or server hosting offer.
  2. If full administrative rights are granted to you, you are solely responsible for server administration and security. This includes keeping software up to date and addressing vulnerabilities independently.
  3. If we provide software, you receive a non-exclusive right of use for the duration of the contract, subject to license compliance.
  4. You must configure and maintain your server to avoid risks to third-party networks, systems, or data. Spam emails, open relays, and (D)DoS attacks are strictly prohibited. Violations may result in immediate disconnection and contract termination without notice.
  5. IP addresses are not guaranteed to remain the same throughout the contract. We reserve the right to change them as necessary.
  6. We may update our hardware and software in line with current technology and will inform you of any necessary adaptations.
  7. Service availability is 99% annually, unless otherwise specified. Downtime from maintenance or force majeure is excluded.
  8. You must comply with applicable laws. Illegal activity may result in server suspension or deletion.
  9. Complimentary services may be terminated at any time without notice.
  10. Misuse involving IP addresses (e.g., spam, DDoS) may incur a €25 processing fee and permanent product blocking, plus compensation for any related costs.
  11. Misuse of services in general may incur a €30 processing fee and permanent product blocking, with full liability for damages.

§4 Domain Management

  1. We act as intermediaries between you and the domain registrar (e.g., Enom, ResellerClub). We submit domain registration requests based on your input. No guarantee is given for successful registration or retention of a domain. You are responsible for ensuring that domains do not infringe third-party rights.
  2. A domain is activated only upon receipt of full payment. We may withhold domain release after contract termination until all dues are paid.
  3. If no clear instructions are given upon termination, we may return the domain to the registrar or have it deleted.

§5 Additional Obligations on Your Part

  1. Notify us immediately of changes to data relevant to the contract. Keep passwords and access credentials confidential.
  2. Design your content to avoid overloading our systems. Excessive use (e.g., heavy scripts, high RAM usage) may result in service restrictions.
  3. You are responsible for ensuring that your content complies with legal and ethical standards and does not infringe on third-party rights. Violations may result in content blocking or domain suspension. You indemnify us against related claims and legal costs.
  4. Maintain your own backup copies. In the event of data loss, you must restore your data at your own cost.
  5. Traffic volume should not exceed the agreed limit (default: 1TB/month). Excessive use must follow a “fair use” policy.

§6 Contract Duration, Termination

  1. Unless otherwise agreed, contracts renew automatically unless terminated 30 days before the end of the term. If the term exceeds one year, renewal is limited to one additional year.
  2. Prepaid contracts run indefinitely but end automatically if no renewal payment is made. We may terminate them with 14 days’ notice at the end of a period. Unused prepaid services will be refunded.
  3. We reserve the right to terminate the contract without notice in the case of serious breaches of your obligations, particularly under §§3–5.

§7 Provision of Other Internet Services

  1. For additional internet services, our obligations are defined by the relevant service descriptions. Services may be provided by us or third parties.
  2. You must cooperate and provide any requested information necessary for service delivery.
  3. Services are delivered according to the agreed schedule.

§8 Right of Retention

 

You may only assert a right of retention if your claim arises from the same contractual relationship.

§9 Liability

  1. We are fully liable for damages to life, body, or health.
  2. For intent, gross negligence, fraudulent concealment, or warranties, we are also fully liable.
  3. In case of minor negligence, our liability is limited to foreseeable damages for essential contractual obligations.
  4. We are not liable for minor negligence involving non-essential obligations.
  5. Internet communication cannot be guaranteed to be error-free or continuously available. We are not liable for temporary unavailability.

§10 Choice of Law, Place of Performance, Jurisdiction

  1. German law applies, without affecting mandatory consumer protections in your country of residence.
  2. For merchants or legal entities, the place of performance and jurisdiction is our business location.
  3. The UN Convention on Contracts for the International Sale of Goods does not apply.

 

II. Customer Information

 

1. Identity of the Supplier

 

NEXLEO LDA

Rua Hermano Neves 18

1600-477 Lisbon, Portugal

Phone: +351 928 252 204

Email: info@nexleo.com

Online Dispute Resolution: http://ec.europa.eu/odr

2. Information on the Conclusion of the Contract

 

Details are provided in §2 of these Terms and Conditions.

3. Language of the Contract, Storage of the Contract Text

 

3.1. The contract language is English.

3.2. The full contract text is not stored by us. You may print or save it before submitting your order. After placing the order, you will receive confirmation with relevant details by email.

3.3. For custom offers, the full contract is sent via email and can be printed or saved.

4. Essential Characteristics of the Service

 

Service characteristics are described on our website or in our written offers.

5. Prices and Terms of Payment

 

5.1. Prices shown are total prices including all applicable taxes.

5.2. Accepted payment methods:

  • PayPal
  • Credit Card via Stripe

5.3. Payment is due immediately unless stated otherwise.

5.4. Invoices include deadlines. For monthly services, invoices are issued 14 days prior to the due date; for longer terms, 30 days prior.

5.5. Credit deposits may be used for invoice payments but are non-refundable.

5.6. SEPA pre-notification is reduced to one day. A €10 fee applies for chargebacks.

6. Legal Liability for Defects

 

Statutory warranty rights apply.

7. Duration of Contract, Termination

 

See §6 of these Terms and Conditions and specific service descriptions.